FAQ
Shipping
No, we currently ship our products only in Canada.
We'll process your order within 2-3 business days after the order is successfully placed. It depends on where you are. Order delivery will take 5-10 business days to arrive. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
Yes for sure! We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly info@wellvishealth.ca, and we’ll take you through the process.
Yes, all products information and recommended use are provided by the vendor. You can always phone and email us for more details.
Ordering & Payments
Wellvis Health offers high-quality health and wellness products for general wellness and families, including nutritional supplements, vitamins, minerals, herbal formulas, and targeted wellness solutions. All products are carefully selected from trusted brands that meet Canadian regulatory standards.
Yes. Some products may not be displayed online. If you are looking for a specific product or brand, please contact us. We may be able to arrange a special order depending on supplier availability.
No. You can check out as a guest. Creating an account allows you to track orders faster, save addresses, and receive exclusive offers.
We accept major credit cards (Visa, Mastercard), and other secure online payment methods available at checkout. All transactions are encrypted for your security.
Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and payment nformation.
Shipping & Delivery
Yes. If a product is temporarily out of stock or not listed on our website, we may be able to place a special order for you. Please contact our customer support team with the product name and brand. Special orders are subject to supplier availability and may require additional processing time.
We currently ship across Canada. Shipping availability and fees are shown at checkout.
Orders are usually processed within 1–2 business days. Delivery times vary by location but typically range from 2–7 business days.
Shipping fees depend on order value, destination, and shipping method. Free shipping promotions may apply from time to time and will be clearly stated on the website.
Once your order ships, you will receive a confirmation email with tracking information.
Returns & Refunds
Unopened and unused products may be eligible for return within a specified period (usually 14–30 days), subject to Shopify order records and proof of purchase. Products must be in original condition and packaging.
Special order products are final sale unless they arrive damaged or incorrect, due to their customized
nature.
For safety and quality reasons, opened supplements are generally not eligible for return unless the product is defective or damaged upon arrival.
Please contact us within 48 hours of receiving your order with photos of the issue. We will arrange a replacement or refund as appropriate.
Product & Safety Questions
Yes. Products sold at Wellvis Health comply with Health Canada regulations and, where applicable, carry a Natural Product Number (NPN) or DIN.
Some products are suitable, while others are formulated for adults only. Always check the label and consult a healthcare professional if unsure.
Some supplements can be combined, but interactions are possible. We recommend consulting a qualified healthcare practitioner before starting or combining supplements.
Product attributes vary by brand and formulation. Please refer to individual product descriptions or labels for dietary and allergen information.
Usage & Storage
Always follow the dosage instructions on the product label unless advised otherwise by a healthcare professional.
Store supplements in a cool, dry place away from direct sunlight. Keep out of reach of children.
Each product has an expiry date printed on the packaging. We ensure products are shipped well before their expiry dates.
Promotions & Discounts
Yes. We regularly run promotions, brand sales, and seasonal offers. Subscribe to our newsletter or follow us on social media to stay updated.
Only one promo code can be applied per order unless stated otherwise.
Customer Support
You can reach us through the Contact Us page on wellvishealth.ca or by email. Our customer support team typically responds within 1 business day.
No. Information provided on our website is for educational purposes only and is not a substitute for professional medical advice. Always consult a qualified healthcare practitioner for personal health concerns.
General
Please refer to our website for current store availability, pickup options, or partner locations.
Orders may be cancelled due to payment issues, stock availability, or verification requirements. If this happens, you will be notified promptly.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
